About Neonlegend
The company Consilio (559258-0426) is based in Gothenburg. The company’s mailing address is Sten Sturegatan 6 in Gothenburg.
If you wish to get in touch with us, please send an email to info@neonskyltar.se with your inquiry and contact details, and we will get back to you shortly.
At Neonlegend, we take our customers’ privacy very seriously. We understand that the personal information you provide to us is confidential, and we are committed to protecting it. The following policy explains how we collect, use, and protect your personal data when you visit our website and make a purchase from our store.
Information Collection: We collect personal information such as your name, address, email, and phone number when you place an order on our website. We also collect payment information, such as your credit card number, when you make a purchase.
Use of Information: We use the information we collect to process and fulfill your order. This includes using your information to communicate with you about your order, such as sending an email confirmation or calling you with any questions. We also use your information to improve our website and customer service.
Information Protection: We use a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. This includes the use of secure servers and encryption technology to protect your credit card information.
Information Sharing: We do not share your personal information with third parties except when necessary to fulfill your order or when required by law.
By using our website and making a purchase from our store, you consent to the collection and use of your personal data as described in this privacy policy. If we make changes to this policy, we will post the updated policy on our website and update the effective date at the top of this page.
Once you have completed your order, a confirmation will be sent to your email address. The confirmation includes all details about products, price, billing, and shipping address.
If there is anything incorrect in the order confirmation, you should immediately contact us via email at support@neonskyltar.se.
Our normal delivery times are 4–30 business days depending on the product. NOTE! Orders placed on weekends are shipped at the earliest the following Monday.
Please note that custom-made products may take more than 30 days to deliver due to high production demand. We kindly ask for your understanding and that you take this into account when planning your orders. We also remind you that we do not offer any form of compensation for possible delays. Thank you for your understanding, and we look forward to helping you with your custom orders.
Due to high demand at the postal service, delays may occur. We ask for your patience as this is beyond our control.
If delivery delays occur (without prior notification), please contact us at: support@neonskyltar.se.
All prices in the store are listed in SEK and include 25% VAT.
Quotes for custom-made products are given in SEK and are excluding VAT.
We reserve the right to make price changes caused by supplier price changes, misprints in the price list, or errors in pricing due to incorrect information, and we reserve the right to adjust the price.
When purchasing goods from the website, you as a customer have a statutory 14-day right of withdrawal starting from the date you receive the item. This does not apply to custom-made products.
To use your right of withdrawal:
You must notify us that you regret your purchase. Send the message to support@neonskyltar.se. Your message must clearly include your name, address, email address, order number, and the items concerned.
You should immediately, and no later than 14 days after the notice of withdrawal, return the items to us.
You are responsible for the return shipping, delivery, and condition of the products upon return. The products should therefore be sent well-packaged and in their original packaging.
For the refund, we reserve the right to deduct an amount corresponding to the depreciation of the product due to usage or damage.
The right of withdrawal does not apply to:
We inspect all products before they are sent to you. If a product is still damaged or incorrectly delivered, we undertake, in accordance with applicable consumer protection laws, to correct the error free of charge.
You must always contact us for approval before returning a defective item.
Complaints must be submitted as soon as the defect is discovered.
How to proceed with a complaint:
All errors and defects must be reported to support@neonskyltar.se, where you provide your name, address, email address, order number, and a description of the error.
If we are unable to fix the problem or provide a replacement product, we will refund you for the defective product in accordance with applicable consumer protection laws. We cover return shipping for approved complaints.
We reserve the right to deny a complaint if it turns out that the product is not faulty according to consumer protection laws. We follow the recommendations from the National Board for Consumer Disputes (ARN), see arn.se.
We accept no liability for indirect damages that may arise due to the product.
We accept no liability for delays/errors caused by circumstances beyond the company’s control (Force Majeure). These circumstances may include labor disputes, fires, wars, government decisions, reduced or non-delivery from suppliers.
Furthermore, we accept no liability for changes to products or product properties that have been changed by the supplier or due to other factors beyond our control.
We reserve the right for any printing errors on this website and final sale of products. We do not guarantee that the images reflect the exact appearance of the products as slight color differences may occur depending on your screen, photo quality, and resolution. We always try our best to present the products as accurately as possible.
According to the Electronic Communications Act, visitors to a website must be informed that cookies are used for privacy purposes. The information in the cookie can be used to track a user’s browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. You can set your browser to automatically deny cookies. More information can be found on the Swedish Post and Telecom Authority’s website.
By shopping at Neonskyltar.se (Thirty Three Neon AB), you accept our data protection policy and our processing of your personal data. We care about your personal privacy and do not collect more information than necessary to process your order. We never sell or transfer your data to third parties without legal grounds.
Thirty Three Neon AB is responsible for the processing of personal data you have provided as a customer. Your personal data is processed to manage your order and, when applicable, to send newsletters or promotional offers—so we can tailor marketing to your individual needs.
Below is a summary of how we store and process your data according to the General Data Protection Regulation (GDPR).
What is personal data?
Personal data is any information that can be directly or indirectly attributed to a physical person.
What data do we store?
To manage your order and respond to related questions (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.
Your data is stored as long as we have a legal basis for processing it, such as fulfilling the agreement between us or complying with legal obligations (e.g., the Accounting Act).
Legal Basis
When purchasing, your personal data is processed to fulfill the agreement with you.
Marketing, promotions, and similar mailings are sent after your consent.
Payment Providers
When making a purchase, information is shared with our payment provider and warehouse. Stored data includes your first name, last name, address, email, and phone number. If you choose to pay via invoice, your personal ID number is also stored by the payment provider. This information is saved to complete the purchase and protect against fraud.
Our payment provider is Klarna.
Shipping Companies
To deliver your order and fulfill our contract, we share specific information with the shipping company. This includes your name and delivery address. Email and/or phone number may also be shared for delivery notifications.
We work with DHL and, in some cases, Postnord.
Newsletter
If you have subscribed to our newsletter, your name and email address are shared with our newsletter provider to keep you updated with marketing and promotional content.
We use Klaviyo for newsletters.
Right of Access
You have the right to obtain a copy of all information we hold about you. It will be delivered electronically in a readable format.
Right to Correction
You have the right to ask us to correct incorrect or incomplete information.
Right to Be Forgotten
You can request the deletion of your data at any time. Exceptions apply if we must retain the information to fulfill a legal obligation (e.g., under the Accounting Act).
Data Protection Officer
Neonskyltar.se is responsible for storing and processing personal data in the online store and ensures that the regulations are followed.
How We Protect Your Personal Data
We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and transmit sensitive information like personal data and passwords.
We use WordPress & WooCommerce as our website platform.
We reserve the right to make changes to the terms and conditions at any time. Changes will be published online on the website. The updated terms are considered accepted when placing an order or visiting the website.
If a dispute cannot be resolved in agreement with our customer service, you can contact the National Board for Consumer Disputes (ARN), see arn.se. If you live in an EU country other than Sweden, you can submit a complaint online via the EU Commission’s dispute mediation platform at http://ec.europa.eu/consumers/odr.
In case of a dispute, we follow decisions from ARN or equivalent dispute resolution bodies.
Disputes regarding the interpretation or application of these general terms shall be interpreted in accordance with Swedish law.
