Once you have completed your order, an order confirmation will be sent to your email address. The confirmation contains all the details regarding the products, price, billing, and delivery address.
If there is any error in the order confirmation, you must contact us immediately via email at support@neonskyltar.se.
Our normal delivery times are 2–30 business days depending on the product.
Note: Orders placed on weekends are dispatched at the earliest on the following Monday.
Please note that custom-made products may take more than 30 days to deliver due to high production demand. We kindly ask for your understanding and that you take this into account when planning your orders. We also remind you that we do not offer any form of compensation for potential delays. Thank you for your understanding — we look forward to helping you with your custom orders.
Due to high demand at postal services, delays may occur. We kindly ask for your understanding as this is beyond our control.
If delivery delays occur (without prior notice of extended delivery time), please contact us via email at: support@neonskyltar.se.
All prices in the store are listed in SEK and include 25% VAT.
Quotes for custom-made products are given in SEK and are excluding VAT.
We reserve the right to make price adjustments due to supplier price changes, misprints in the price list, or errors in pricing due to incorrect information. We reserve the right to adjust the price accordingly.
When purchasing goods from the website, you as a customer have a statutory 14-day right of withdrawal from the day you receive the item.
This does not apply to custom-made products.
You must notify us that you are canceling your purchase. Send your notice to: support@neonskyltar.se.
Your message must clearly state your name, address, email address, order number, and which items the return applies to.
You must return the products to us immediately and no later than 14 days after sending the withdrawal notice.
You are responsible for the return shipping cost, the delivery, and the condition of the products upon return. Therefore, the products should be sent well-packaged and in their original packaging.
We reserve the right to deduct an amount from the refund corresponding to any loss in value caused by usage or damage to the item.
All prices for standard products on neonskyltar.se include VAT.
For all custom-made products ordered by businesses, quotes are sent excluding VAT.
Payment can be made via Swish.
We use secure payment solutions to protect our customers’ personal data.
The delivery time for a neon sign varies depending on the type of sign and the complexity of the order. Typically, it takes between 1–3 weeks to produce and deliver a neon sign.
We always strive to keep our customers updated on the delivery status. A shipping confirmation is sent to the customer’s provided email address once the product has been dispatched.
The customer has the right to cancel the purchase and return an unused and undamaged product within 14 days of receiving it.
The customer is responsible for the return shipping costs, and the product must be returned in its original packaging.
In the event of a return, the customer must contact our customer service for instructions on how to proceed.
We offer a 1-year warranty on all neon signs we sell.
The warranty is valid from the date the customer receives the product and covers any defects or malfunctions that arise during the warranty period.
To make a warranty claim, the customer must contact our customer service for instructions on how to proceed.
In the event of any disputes, we follow the recommendations of the National Board for Consumer Disputes (ARN).
We always strive to reach a mutual agreement with the customer, and our goal is to ensure satisfaction with both our products and our service.
