When purchasing goods on our website, you as a customer have a statutory 14-day right of withdrawal, starting from the day you receive the product you ordered.
You must notify us that you are canceling your purchase. The message should be sent to: info@neonskyltar.se.
Your message must clearly include your name, address, email address, order number, and the items you wish to return.
You should return the products to us immediately and no later than 14 days after notifying us of your withdrawal.
You are responsible for the return shipping cost, the delivery, and the condition of the products upon return. Therefore, items should be well-packaged and in their original packaging.
We reserve the right to deduct an amount from the refund corresponding to any loss in value compared to the original value of the item, if it has been used or damaged.
For more information about your statutory right of withdrawal, please see the applicable consumer protection legislation.
All products are inspected before they are shipped to you. If the product is nonetheless damaged or incorrectly delivered upon arrival, we will, in accordance with current consumer protection laws, rectify the issue at no cost to you.
You must always contact us for approval before returning a defective item.
Complaints must be sent immediately after the defect has been discovered.
neonskyltar.se accepts returns due to defects as long as the item is a standard product from our online store. Custom orders and configuration-based signs are excluded.
We must receive a return request within 14 days of receiving the item, and the products must be returned in their original packaging, unused, and in resalable condition.
Returns are at the customer’s expense, and shipping must be arranged by the customer.
Once the return has been received and approved, the refund will be issued in the form of a store credit for a future purchase. We will notify you via email when this is completed.
neonskyltar.se refunds the value of the returned products, but does NOT refund any paid shipping costs.
neonskyltar.se honors all valid warranty claims for standard products (not for custom-made items), provided the claim is made within 14 days of receiving the product.
Customers must prepay return shipping, but we will reimburse you after the warranty claim is successfully processed.
Once your return is received, you can expect your warranty claim to be processed within 7 days.
Once confirmed, you will have the option to choose between:
